Frequently Asked Questions


Q: How do I contact customer service regarding my order?

A: Our customer service team is available Monday through Friday from 8:00 am to 5:00 pm CST. Please email VolvoLifestyleCollection@halo.com.

Q: How can I change or cancel my order?

A: All sales are final. Your order will be placed immediately after entering card details, and a confirmation email will be sent to you with your order number.

Q: How long does an order take to ship?

A: After your order is placed, it will ship within 1-2 business days. Orders are shipped from Detroit, MI using UPS ground or by expedited options chosen at checkout.

Q: What is the return policy?

A: All sales are final. If you received damaged or defective merchandise, please email VolvoLifestyleCollection@halo.com.

Q: Do you restock sold out products?

A: This product is limited availability only available for a limited amount of time.

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